BANGKOK, Thailand – July 4, 2025 – Gausscode Technology Inc., a leading provider of AI-powered decision intelligence solutions for the automotive industry, announced today that its Founder and Chairman, Dr. Jie Cheng, delivered a keynote address at MobilityTech Asia 2025 in Bangkok. Titled “Conversational AI Applications For Automotive Industry,” Dr. Cheng's presentation focused on leveraging AI and Conversational Intelligence to address critical challenges faced by global automakers, particularly in overseas expansion and digital transformation.
Addressing Core Industry Challenges: Co
BANGKOK, Thailand – July 4, 2025 – Gausscode Technology Inc., a leading provider of AI-powered decision intelligence solutions for the automotive industry, announced today that its Founder and Chairman, Dr. Jie Cheng, delivered a keynote address at MobilityTech Asia 2025 in Bangkok. Titled “Conversational AI Applications For Automotive Industry,” Dr. Cheng’s presentation focused on leveraging AI and Conversational Intelligence to address critical challenges faced by global automakers, particularly in overseas expansion and digital transformation.
Addressing Core Industry Challenges: Conversational Intelligence as the Strategic Imperative
Dr. Cheng identified three universal pain points hindering global automotive players:
Low Sales Conversion Efficiency: Ineffective lead nurturing and sales processes.
Fragmented Service Experience: Disconnected customer journey touchpoints.
User Data Silos: Inability to unify and activate customer insights across channels.
He emphasized that Conversational AI is fundamentally transforming the automotive sector, driving an evolution towards systems that “Listen Accurately, Respond Precisely, and Connect Deeply.” Conversational Intelligence, Dr. Cheng argued, has transcended its role as a mere “tool for assistance” to become a powerful “engine for value re-engineering.” This shift enables automakers not only to enhance operational efficiency but also to fundamentally restructure their value chains, creating sustainable differentiation in competitive international markets.
The Gausscode Solution: A Three-Pillar Framework for Business Transformation
Dr. Jie Cheng unveiled Gausscode’s comprehensive Conversational Intelligence Full-Link Empowerment System, detailing three core capabilities designed to overcome industry bottlenecks:
AI-Powered Real-Time Insight: Dynamically analyzes customer profiles, competitor mentions, and purchase sensitivities during interactions. Delivers real-time communication strategies and prompts to agents or systems.
Conversion Efficiency Optimization: Identifies and capitalizes on “Golden Communication Windows” to maximize impact. Proven methodologies to significantly increase sales conversion rates.
Data-Driven Decision Intelligence: Transforms unstructured conversation data across the customer lifecycle into actionable, structured insights. Empowers dealerships (4S stores) with dynamic decision support and proactive issue alerts.
Introducing the “2+4+3” Conversational Intelligence Hub: The Foundational Infrastructure for Global Growth
Gausscode’s innovative solution architecture, termed the “2+4+3” Conversational Intelligence Hub, provides the essential technological backbone for automakers expanding overseas:
Dual Foundational Layers: The architecture is built upon two core technological pillars: a Vertical Industry Knowledge Base, which encapsulates deep, encoded automotive domain expertise, and a cutting-edge Large Language Model (LLM) delivering advanced natural language processing capabilities. Collectively, these integrated layers establish unparalleled AI competency specifically engineered for the automotive sector.
Four Omnichannel Scenarios Covered: The system seamlessly unifies and analyzes conversational insights across all critical customer touchpoints, encompassing Online Chats, Call Center Dialogues, In-Person (Offline) Conversations, and In-Vehicle Interactions.
Three Core Application Modules: This intelligence is operationalized through three distinct application modules driving tangible outcomes:
Intelligent Sales Management (i-SM) optimizes the entire sales process lifecycle to achieve maximum operational efficiency.
Intelligent Voice of Customer (i-VOC) uncovers profound customer needs and sentiments, providing direct, actionable intelligence to guide product development and iterative refinement.
Intelligent Agent (i-Agent) enables a closed-loop PDCA (Plan-Do-Check-Act) cycle for the automated generation, execution, and refinement of business strategies.
Conclusion: Steering the Future with AI
“In the surging wave of automotive intelligence,” stated Dr. Cheng, “the players who master the strategic application of AI will be the ones steering the future of this industry.” He underscored that the profound value of Conversational Intelligence lies in its ability to redefine the connection between people and vehicles, evolving interactions beyond single-function commands into deeply contextualized services and meaningful emotional engagement.
About Gausscode Technology
Gausscode Technology Inc. is a specialized technology leader focused exclusively on empowering the automotive industry. We leverage our core competencies in big data modeling, advanced artificial intelligence algorithms, and contextual knowledge graphs to deliver intelligent decision support and operational enablement across critical business functions, including marketing, sales, and customer service.
